PRIVACY POLICY

Updated Effective Date [October 1, 2024]

At Malibu Surf Coach, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, www.malibusurfcoach.com, and use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described, please do not use our website or services.

1. Information We Collect

We collect various types of information to provide you with the best possible service. This may include the following:

Personal Information:
When you book a lesson, register for our surf camps, or sign up for promotions, we may collect personal information such as your name, email address, phone number, billing address, payment information, and other contact details.

Usage Data:
We automatically collect information about your interactions with our website, including your IP address, browser type, device type, operating system, and the pages you visit on our site. This helps us analyze trends, improve our website, and enhance your user experience.

Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small text files placed on your device that help us understand how you use our site, so we can improve your browsing experience. You can control or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our surf lessons, rentals, and services

  • To process payments and reservations

  • To communicate with you, including sending booking confirmations, promotions, and customer support responses

  • To improve and personalize our website and services

  • To send marketing communications (with your consent), including special offers, news, and updates

  • To comply with legal obligations and resolve disputes

3. How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors or service providers who assist with the operation of our website, processing payments, sending marketing communications, and other business functions. These providers are required to protect your information and use it only as necessary to perform their services.

  • Legal Compliance: We may disclose your personal information if required by law, to comply with legal processes (such as a subpoena), or to protect the rights, property, or safety of Malibu Surf Coach, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use secure server connections and encryption technologies to safeguard sensitive data such as payment information. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Choices and Rights

You have certain rights regarding the information we hold about you, including:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: If you believe the information we have is inaccurate, you can request corrections.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as legal obligations).

  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails or marketing materials from us by following the "unsubscribe" instructions in our emails or by contacting us directly.

  • Cookies Management: You can manage your cookie preferences through your browser settings.

If you wish to exercise any of these rights or have questions about how your information is being used, please contact us using the contact details provided below.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. These third-party sites have their own privacy policies, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

 Malibu Surf Coach
Email: malibusurfcoach@gmail.com
Phone: 424-781-7174
Mailing Address: 30765 Pacific Coast Hwy, STE 211, Malibu, CA 90265